Job Description

The Role

The CE & Power Platform Practice Manager will play a key role in ensuring the successful delivery of projects, maintaining high levels of employee engagement, and contributing to the growth of the CE & Power Platform practice. This role will uphold Western Computer’s gold standard of customer satisfaction, drive forward the Customer Engagement functional area, manage team performance, and collaborate with peers and leadership to maintain and improve the overall health of the practice.

In 2026, we look forward to expanding this practice to be the connector for a customer’s business applications, establishing a strong foundation for the use of AI. Experience in Power, CoPilot, and integrations or a passion for learning these areas will drive success in this role.

Key Responsibilities

Drive Practice Success

• Partner with the Practice Director to identify and drive strategic initiatives that improve delivery efficiency, profitability, and client satisfaction.
• As we focus on growth in CE, Power, and Integrations, we will be filling the Director role. There will be an interim period prior to the Director being added to the team.
• Collaborate with senior leaders to define and design the future state of the CE and Power teams, ensuring alignment with Microsoft’s strategic initiatives
• Monitor and react to KPIs to ensure customer satisfaction, employee engagement, and overall practice health.
• Contribute to the creation and achievement of annual OKRs for the practice.
• Collaborate across practices to ensure consistent delivery methodology and alignment with company goals.

Maintain Project Health

• Uphold the gold standard of customer satisfaction across assigned projects.
• Partner with Solution Architects and Project Managers to ensure timely, high-quality project delivery aligned with client expectations.
• Monitor active projects to identify risks, proactively addressing potential delivery or resource challenges.
• Assist in resolving project escalations by developing “get-to-green” recovery plans, negotiating financial adjustments when needed, and rebuilding client trust and confidence.

Client Management

• Develop and maintain strong relationships with clients to ensure consistent communication and satisfaction.
• Support the management of escalated client issues and ensure resolution aligns with Western’s delivery standards.
• Champion the client experience by gathering feedback and driving continuous improvement across delivery teams.

Team Management

• Lead and coach assigned team members including Project Managers, Consultants, and Solution Architects.
• Oversee team performance and engagement through consistent feedback, performance discussions, and career path planning.
• Manage employee satisfaction issues promptly and effectively, fostering an environment of trust and accountability.
• Evaluate team skillsets to identify training opportunities, capacity needs, and potential expansion areas.

Process Improvement

• Contribute to the enhancement of delivery processes and methodologies to drive standardization, efficiency, and quality across projects.
• Collaborate with peers to identify gaps and implement best practices that strengthen delivery consistency.
• Promote knowledge sharing and encourage cross-team collaboration within the practice

Support Sales Processes

• Provide presales support by assisting with scoping, estimating, and reviewing Statements of Work (SOWs).
• Collaborate with Sales and Solution Architects to ensure proposals reflect achievable project plans and align with client needs.
• Engage with prospects as a subject matter expert, articulating the CE & Power solutions, project approach, and value proposition with confidence.
• Understand when integrations will need custom development tools and determine feasibility.
• Understand integration trends and customer needs and work with the team to create scalable solutions to deliver results in an efficient way

Qualifications

• 8+ years of experience leading or delivering Microsoft Dynamics 365 CE (CRM) and Power Platform implementations.
• Proven experience in practice management, people management, project management, or consulting leadership within a professional services environment.
• Experience with Celigo, Dual Write, and Power Automate or other integration and automation tools
• Strong leadership and interpersonal skills with the ability to mentor, motivate, and develop high-performing teams.
• Experience in CE sales is a plus.
• Excellent communication, presentation, and negotiation abilities.
• Skilled in conflict resolution and driving results through collaboration.
• Deep understanding of project management methodologies and change management principles.
• Passion for delivering innovative CE & Power solutions that drive measurable business value for clients.

The Perks:

• Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $150k - $170k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.
• Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!
• Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.
• Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!
• Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.

Who we are:

We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!

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