Job Description

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

Rails is seeking an Ecommerce Coordinator to add to its growing Ecommerce Team.

Responsibilities:

• Own implementation and testing of site content - ensuring it is correctly prioritized, proofed, tested and refreshed to create an elevated, best-in-class experience and is an accurate reflection of Brand strategy
• Manage and implement Shopify themes including content, as well as product creation, content and page management and reporting tasks
• Responsible for daily site review to deliver elevated, best-in-class experience; ensure site is accurate reflection of Brand strategy
• Own Site navigation - make recommendations for changes that blend customer behaviors with seasonal goals and best practices for the customer journey
• Trouble-shoot / QA ecommerce site(s)
• Analysis of current ecommerce metrics and KPIs
• Assist with A/B testing set-up and reporting, competitive landscape reporting, and compiling results/trends in site performance
• Collaborate with cross functional teams on product priorities, marketing assets, product knowledge, troubleshooting and other requests
• Coordinate with E-comm Warehouse Team for any troubleshooting and timely shipping of orders
• Translate marketing initiatives into compelling on site experiences
• Assist with online merchandising strategies including product creation, optimization and maintenance, copywriting, edits, and photo coordination and daily merchandising with the goal of optimizing the customer experience to increase sales, improve conversion rates, and decrease return rates
• Analyze site and product performance to provide actionable insights
• Additional responsibilities as required

Requirements:

• Bachelor’s degree with 2-3 years of relevant experience in an Ecommerce or omni capacity
• Experience with Shopify, Matrixify, Netsuite, Klaviyo, Loop Returns, Bazaarvoice, and Nosto is preferred
• High proficiency in Excel
• Strong organizational and analytical skills with a high attention to detail
• Effective written and oral communication skills
• Collaborative by nature; ability to build and maintain strong relationships with cross-functional partners
• Inquisitive and interested in growing overall digital knowledge
• Ability to efficiently prioritize a demanding workload and adapt to changing priorities and responsibilities
• Customer centric with a consistent positive attitude
• Can maintain an onsite presence at our Los Angeles office 4 days out of the week

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

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