Job Description

Job Listing: Food Service Worker - Shedd Aquarium

Job Overview:

As a Food Service Worker at Shedd Aquarium, you will be a key member of our guest-facing team, ensuring that visitors enjoy a memorable dining experience while they explore our exhibits. This role involves serving delicious, premade food to guests at various food stations, such as Bubble Net or the Deep Ocean Café, with a focus on exceptional customer service. Whether you're handing out fresh popcorn and pretzels or serving from a food station, your positive attitude and dedication will play an important role in creating a welcoming atmosphere for guests.

Essential Responsibilities:

• Guest Service Excellence: Greet guests with a warm and friendly attitude. Serve food with enthusiasm and provide assistance with menu selections, ensuring a positive and memorable experience for every guest.
• Food Station Operation: Serve premade food items such as snacks, sandwiches, and other quick-service items to guests at assigned food stations. Maintain a clean and organized food station, ensuring that all items are stocked and presented attractively.
• Food Safety & Sanitation: Ensure that all food is handled, stored, and served in accordance with food safety and sanitation guidelines. Adhere to health and safety standards while maintaining a clean and tidy service area.
• Cash Handling: Operate the cash register, process transactions accurately, and handle cash and credit card payments with professionalism and attention to detail.
• Team Support: Work collaboratively with fellow team members to ensure efficient food service. Assist with restocking items and maintaining food preparation areas as needed.
• Problem Solving & Memorable Experiences: Proactively address any guest concerns, ensuring that they feel heard and that their needs are met promptly. Always go above and beyond to ensure a positive experience for every visitor.
• Multitasking & Efficiency: Manage multiple tasks effectively in a fast-paced environment, ensuring food is served in a timely manner while maintaining quality and consistency.

Key Attributes & Qualifications:

• Previous Experience: Prior experience in food service, customer service, or retail is preferred but not required.
• Positive Attitude: A friendly, approachable demeanor that helps guests feel welcome and valued.
• Strong Communication Skills: The ability to engage with guests in a clear and respectful manner, answering questions and ensuring satisfaction.
• Detail-Oriented: A focus on quality, cleanliness, and food safety.
• Teamwork: Ability to work collaboratively with a diverse team, always maintaining a positive work environment.
• Physical Stamina: Ability to stand for extended periods, lift up to 25 pounds, and work in a busy, high-energy setting.
• Multitasking Ability: Able to efficiently handle several tasks at once while maintaining focus on guest service and quality.

Other Requirements:

• Ability to work in a fast-paced, dynamic environment.
• Flexibility to work various shifts, including weekends, nights, and holidays.
• Ability to communicate in English; additional language skills are a plus.

Why Join Us:

At Shedd Aquarium, you'll join a collaborative team environment that values partnership, conservation, and guest experience. As part of the Sodexo Live! team, you'll support Shedd Aquarium's mission of making a difference for animals, conservation, and our guests. We are looking for individuals who are passionate about cleanliness, organization, and teamwork, and who take pride in helping create a positive, welcoming experience for guests from around the world.

Join us in providing an exceptional experience that supports Shedd Aquarium's conservation and community-focused mission!

Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days .

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disab ility, or any other characteristic protected by applicable Federal, State or Local la w.

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