Role: Customer Care Representative
Location: Plano, TX
Job Type: Full Time + Hybrid Job
Job Description:
Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey .
As a Customer Operations Representative, you'll go beyond just advocating for customers—you'll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analysing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You'll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention.
This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the client culture.
Key Responsibilities:
Be a Customer Advocate & Problem-Solver: Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven.
Diagnose and Troubleshoot Like a Pro: Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions.
Leverage Technology to Drive Automation: Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies.
Think Ahead & Improve the Experience: Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts.
Master Multiple Platforms & Data Tools: Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making.
Collaborate & Innovate: Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service.
Qualifications:
1+ years of customer service experience in a fast-paced, high-tech, or automation-driven environment.
Bachelor’s degree in Business Administration, Communications, or a related field.
Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization.
...Ascots Summer Internship Program offers a unique opportunity to learn about the insurance industry within a dynamic, entrepreneurial environment. While the internship is primarily focused on underwriting, interns will gain exposure to a wide range of functional areas...
...Independent Living, Assisted Living, Memory Care, and available, short-term Respite Care. We're offering Medication Aide classes for Nurse Aides & Certified Nurse Aides! TerraBella Senior Living is hiring Care Givers to join our community TerraBella Salem. The...
...nationally recognized joint venture is seeking a detail-oriented Assistant Scheduler to support a major transportation infrastructure... ...projects (bridges, utilities, rail, or transit) is a plus ~ Internship or prior hands-on experience in construction scheduling or...
...American Osteopathic Association (AOA) has two 100% remote 10-week summer research internship positions opening up. The internships are an opportunity to gain hands-on experience by assisting in research projects, engaging in literature reviews, data collection, data...
...individuals with exceptional people skills to join our100% remote team . Work from anywhere, enjoy a flexible schedule, and be part of a... ...Requirements / Responsibilities / Rewards Flexible Work-from-Home Position: Tailor your schedule to fit your lifestyle. Weekly...