Job Description

🧗‍♀️ Gym Manager (Retail-Focused)

Salt Lake City, UT | Full-Time, Salaried

Lead the floor. Shape the experience. Build community.

If you're energized by great service, strong teams, and a well-run space-and you love seeing a retail floor dialed -this role might be for you.

About The Front

The Front Climbing Club is more than a gym-it's a vibrant, values-driven community where climbing, fitness, art, and culture intersect. We're known for world-class facilities, inclusive programming, and a genuine commitment to equity, sustainability, and people-first leadership. We invest in our teams, encourage growth, and create spaces where both members and staff can thrive.

About the Role

As our Retail-Focused Gym Manager , you'll lead daily gym and retail operations with a strong emphasis on customer experience, team development, and operational excellence. You'll be based in Salt Lake City , , and splitting your time between the gym floor and behind-the-scenes coordination-making sure everything (and everyone) is set up for success.

What You'll Do

• Lead daily gym and retail operations with a consistent, customer-first approach

• Coach, mentor, and develop staff through training, feedback, and support

• Oversee retail strategy, inventory flow, merchandising standards, and POS accuracy

• Maintain top-tier facility and floor standards through walkthroughs and follow-up

• Handle customer feedback and escalations with professionalism and care

• Partner with leadership on staffing, onboarding, scheduling, and training

• Collaborate across departments to keep workflows smooth and aligned

• Support events, promotions, and community engagement initiatives

• Contribute to strategic planning around efficiency, revenue, and member satisfaction

What You Bring

You might be a great fit if you:

• Have experience in retail or operations management with team leadership responsibility

• Lead with empathy, clarity, and accountability

• Are highly organized and enjoy building systems, checklists, and processes

• Thrive in cross-functional environments and see customer experience as a shared responsibility

• Bring strong decision-making and problem-solving skills

• Have 5+ years of professional experience (education and/or workforce)

• Hold a bachelor's degree in business, hospitality, or a related field-or equivalent experience

• Are open to working nights, weekends, and traveling between locations when needed

Perks & Benefits

• Medical, Dental, Vision, Life, STD, LTD, and Accident Insurance

• 401(k) retirement plan

• Free gym membership

• Discounts on food and merchandise

• Opportunities to collaborate with departments like Ceramics, Café, Adult Programs, or Facilities

Join Us!

If you're excited to lead from the floor, support a dynamic team, and help create an outstanding member experience every day-we'd love to hear from you. Apply and help shape what community looks like at The Front.

We're an equal opportunity employer that celebrates diversity and strives to create an inclusive environment for all.

Compensation: $55,000–$65,000/year

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