Job Description

The IT Project Manager is responsible for managing and delivering application, operations and/or business projects.

Responsibilities

• Plans, directs, and coordinates a matrixed teams activities to manage and implement approved scope from business case through project close-out
• Plans, schedules, monitors, and reports on activities related to the project
• Determines, monitors, and reviews all project economics to include project costs, operational budgets, staffing requirements, project resources, and project risks
• Monitors and controls project scope, requirements and change management needs
• Identifies the appropriate blend of talent and resources to meet project needs and requirements
• Formulates contingency plans to address schedule revisions, resource adjustments, funding allocations, and work requirements
• Applies appropriate tools to accurately estimate and plan the work of teams or project groups within agreed processes and policies. Produces work plans according to required standards
• Monitors and reports on the progress of the resolution of high impact problems according to established standards. Escalates issues which project team is unable to resolve through appropriate channels relating to schedules, working methods, resources, staff matters, or technical difficulties. Passes decisions clearly outside scope of project upward, including proposed solutions whenever appropriate
• Meets regularly with management, sponsors, and project teams to review project scope/progress and resolve project issues
• Establishes appropriate metrics for measuring key project criteria
• Maintains currency on emerging technologies and project management techniques
• Monitors and evaluates quality of performance and product from all work within scope of responsibility
• Fosters an environment of continuous improvement. Constantly exploring ways to increase efficiencies and productivity, reducing waste, and reducing costs
• Matrix manages cross-functional suppliers: internal IT, outsource partners, contractors, third-party consultants, etc., in delivering solutions
• Maintains knowledge of hardware, software, organizational policies, and organizational management structures and uses this knowledge to advise on and justify their current use
• Directly negotiates with and functions as a liaison between functional partners, users, and suppliers
• Acts professionally at all times
• Represents Managers and Directors of supported areas in all meetings pertaining to related projects, including decision-making responsibilities, attendance at Corporate and regional committees, meetings and workgroups
• Coaches and counsels members of cross-functional teams to accomplish project objectives, meet established schedules and budget, or resolve technical/operational issues
• Serves as a Change Leader, developing and implementing strategies that will benefit the Heath Plan
• Mentors new Project Managers on methodology, processes, organizational structure, etc
• Assists with coordination of the workload of several Level I and Contract PMs on larger projects requiring multiple PMs and teams
• Works with various groups across the organization to define the scope of a particular project and how that contributes to larger strategic goals and initiatives of a department and/or the corporation
• Develops, proposes, and negotiates project proposals, quotations, and add-ons to leadership and the customer. May be responsible for preparing incoming management for transition from implementation to operating stage
• Contributes suggestions and works independently to implement changes to project management methodology and processes; gains consensus amongst various groups to accept the changes

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration or relevant field (or four additional years related work experience in lieu of bachelors)
• Eight years related work experience
• PMP certification preferred, 3 years of Project Management experience can be substituted in lieu of certification

Required Skills

• Demonstrated experience in multiple project methodologies - waterfall, agile, SDLC, etc
• Experience in drafting both internal and external communications to convey project findings and status
• Demonstrated experience managing teams executing under multi-phased and multi-deployment project schedules
• Demonstrated experience communicating with senior management in various formats, informal discussions, written reports, scheduled meetings and executive level presentations
• Knowledge and experience working in information technology, healthcare, health insurance and/or similar industry
• Demonstrated leadership skills
• Demonstrated skills in developing and achieving project scope, costs, and planning
• Demonstrated skills in forming and fostering high performance, cross-functional teams
• Writes and speaks fluently on all aspects of work. Communicates effectively with users/customers, and colleagues 2-3 levels up/down and across a range of disciplines, and all levels of management. A writing sample is required with application submission
• Experience drafting concise and informative communication pieces at the Departmental and/or Organizational level
• Experience with Quality principles and tools. Demonstrated problem solving skills
• Very strong analytical and business process development skills
• Demonstrated competence in project leadership tasks
• Ability to maintain poise and composure under pressure and in difficult situations

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