Job Description

Apex Systems is currently hiring for an IT Operations Analyst.

Key Responsibilities

• Collaborate with partner to understand pain points, increase efficiencies, and strengthen customer deliverables
• Effective communication with all stakeholders towards the goal of maximizing Customer Experience
• Drive on-going process improvements to deliver increased operational efficiency in all processes
• Collaborate with internal stakeholders to identify issues, obstacles, and drive toward resolution
• Communicates primarily within functional teams to provide problem resolution updates
• Strives to understand and leverages technical and incident communication structure
• Monitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projects
• Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity
• Adheres to standards, documented procedures, and technical improvements that are already established and implemented
• Properly escalates more complex instances to more senior team members

Skills and Experience

• Ability to function within a global organization with a matrix leadership model
• Strong analytical, organizational, and interpersonal skills
• Good written and verbal communication skills
• Excellent collaboration and communication skills with the objective of delivering a positive customer experience
• Proactive and self-motivated

Essential Requirements

• 3+ years of related experience with a bachelor’s degree; or equivalent experience
• Experience with Operations/Support
• Moderate experience using MS Excel, Access, and/or similar tools
• Ability to effectively communicate and collaborate across multiple organizational levels and cross functional teams
• Excellent customer skills
• IT/Operations support knowledge
• Advanced troubleshooting and multi-tasking skills
• Intermediate knowledge of current Windows Client based Operating Systems (Win 10/11)
• Strong client-facing and communication skills
• Ability to work cross functionally with other teams
• Project management skills required

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