We’re looking for a professional, highly organized, and career-focused individual to join our team at TraxNYC , one of New York City’s most established custom jewelry brands located in the heart of the Diamond District. This is a full-time, in-person role suited for someone who understands the standards of luxury service, is comfortable navigating high expectations, and thrives on delivering calm, efficient solutions in a fast-paced environment.
Check out our Team & Workspace here:
As a Luxury Jewelry Customer Service Specialist , you’ll be responsible for supporting our clients at every stage of their journey — from answering inquiries and tracking orders to managing feedback and protecting client satisfaction. You’ll work closely with our sales team to convert inbound interest into revenue opportunities and flag qualified leads. You’ll also play a key role in maintaining our online reputation , responding to reviews, and helping to resolve any client concerns with professionalism and urgency.
Just as important: you’ll be expected to proactively communicate recurring issues, client trends, or operational bottlenecks to direct managers so that we can continuously improve how we serve customers. We’re looking for someone who doesn’t just react, but observes, reports, and helps us move forward.
Key Responsibilities:
What We’re Looking For:
Compensation & Schedule:
Perks & Benefits:
If you're serious about luxury service, take pride in your professionalism, and want to grow your career within a brand that values clarity, structure, and excellence — we want to hear from you.
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Job Type: Part-time
Pay: $18.00 - $25.00 per hour
Expected hours: 24 – 50 per week
Benefits:
Ability to Commute:
Work Location: In person
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