Job Description

Are you looking for a career in the medical field that truly makes a difference?

At Fresh Start Surgical Gifts , your work directly transforms the lives of disadvantaged infants, children, and teens born with physical deformities caused by birth, accidents, abuse, or disease. Through the gift of reconstructive surgery and related healthcare services—at no cost to patients—we help children heal, grow, and thrive.

We are seeking an experienced, compassionate Medical Program Manager (RN) to lead and oversee our San Diego–based medical programs and play a key role in delivering life-changing care alongside volunteer medical professionals and partner hospitals.

About Fresh Start Surgical Gifts

Fresh Start Surgical Gifts is a national 501(c)(3) nonprofit organization headquartered in San Diego. Since 1991, we have partnered with leading hospitals, surgeons, nurses, and healthcare providers to deliver world-class reconstructive care to children and families who otherwise could not afford it.

Position Overview

The Medical Program Manager leads the Medical Program team and oversees the planning, coordination, and execution of medical services in San Diego, including Surgery Weekends, Dental Clinics, and Unbranded services. This role collaborates closely with clinical leaders, volunteers, partner hospitals, and internal teams to ensure safe, compliant, and high-quality patient care.

The position reports to the Chief Medical Programs Officer (CMPO) and directly supervises RN staff within the Medical Program.

Key Responsibilities

Program Leadership & Operations

• Plan, oversee, and evaluate medical program activities, staffing, and operations.
• Coordinate Surgery Weekends in partnership with medical operations and volunteer leadership.
• Support efficient patient scheduling across consultations, diagnostics, surgery, laser treatments, speech therapy, and dental services.

Clinical Oversight & Compliance

• Develop, maintain, and implement medical program policies and procedures.
• Ensure compliance with OSHA, HIPAA, state regulations, and partner hospital requirements.
• Implement and oversee safety plans, incident reporting, and quality assurance processes.
• Serve as a clinical liaison with partner hospitals, charge nurses, and PACU/Pre-Op teams.

Volunteer & Partner Engagement

• Represent Fresh Start Surgical Gifts in recruiting and supporting volunteer medical professionals.
• Strengthen relationships with hospitals, providers, and clinical partners through outreach and presentations.
• Coordinate volunteer staffing in collaboration with the Director of Volunteer Services.

Patient Care & Quality Assurance

• Oversee pre-op and post-op coordination, documentation, and follow-up care.
• Maintain chart quality standards, audits, and remediation plans.
• Support case manager screening and patient intake protocols.

Reporting & Program Growth

• Prepare weekly prospect reports and monthly performance summaries.
• Analyze program performance and recommend improvements and growth strategies.
• Document the value of donated medical services and supplies (Gifts-in-Kind).

Collaboration & Leadership

• Participate in organizational planning and Medical Program Committee meetings.
• Support cross-program alignment and standardized processes.
• Foster a positive, respectful, and mission-driven environment for staff, volunteers, and families.

Required Qualifications

• Bachelor’s Degree in Nursing
• Current California Registered Nurse (RN) license
• Current CPR and PALS certifications
• Demonstrated leadership experience in clinical or medical program management
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple initiatives and plan ahead strategically
• Comfort working with volunteers, cross-functional teams, and external partners
• Proficiency with EHR systems and Microsoft Office (training provided as needed)

Preferred

• Spanish language skills or comfort using translation tools
• Experience in nonprofit healthcare, pediatric care, or volunteer-driven medical programs

Why Join Fresh Start Surgical Gifts?

• Be part of a mission-driven organization where 100% of donations support children’s medical care
• Work alongside passionate volunteer surgeons, nurses, and medical professionals
• See the direct, life-changing impact of your work on children and families
• Join a collaborative, compassionate, and purpose-focused team

Salary

$95K-100k Annually

This job description is not intended to be all-inclusive. The employee may perform other related duties as required to support the mission of Fresh Start Surgical Gifts. This description does not constitute a contract of employment, and employment is at-will. Fresh Start Surgical Gifts is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

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