Job Description

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties/Responsibilities:

• Maintains adequate parts inventory for machines in area of responsibility. Reorders, as necessary.
• Maintains a research cross-reference file to correctly identify parts. Obtain prices on special parts and assemblies from. e Research Analyst at headquarters office.
• Furnishes customers with recommended parts inventory. Trains customers in the use of parts catalogs and PSO cards.
• Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.
• Expedites daily parts shipments. Expedites delivery of emergency or back-order items to accommodate customer.
• Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.
• Handles warranty claims and follows through to completion.
• Assists supervisor in proper storage and disposal of EPA controlled waste.
• Responsible for conducting monthly 5S / safety audit and ensuring that corrective actions are completed.
• Supervises service center in absence of Service Center Manager.

Required Skills/Abilities:

• Excellent telephone skills.
• Must be in physical condition as job requires lifting, stooping, and bending.
• Operate equipment such as forklift.
• Must have a valid driver’s license and good safe driving record to be insured by the company auto insurance policy.

Education and Experience:

• High School graduate or GED equivalent
• Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
• Previous experience in a customer service-oriented role preferred.

Benefits:

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Life Insurance

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