Job Description

Southaven Kia Service Manager Job Ad Drive Your Career Forward – Join Southaven Kia as Our Service Manager! Are you a leader who thrives in a fast-paced, customer-focused environment? Do you have the skills to inspire a team, deliver top-notch service, and keep operations running like a well-oiled engine? Southaven Kia is looking for a dynamic Service Manager to take our service department to the next level! If you’re passionate about cars, people, and performance, this is your chance to steer the ship. Responsibilities

• Lead, coach, and motivate a high-performing service team to exceed customer expectations.
• Manage daily operations of the service department, ensuring efficiency and profitability.
• Maintain excellent CSI (Customer Satisfaction Index) scores through exceptional service experiences.
• Oversee scheduling, workflow, and repair quality to ensure timely, accurate work.
• Drive department growth through innovative processes, upselling, and customer retention programs.
• Ensure compliance with all safety, environmental, and manufacturer guidelines.
• Monitor financial performance, prepare reports, and control expenses.
• Build lasting relationships with customers and the community.

• Proven leadership experience in automotive service management.
• Strong communication and problem-solving skills.
• Knowledge of dealership operations, service processes, and KPIs.
• Ability to thrive under pressure and manage multiple priorities.
• Commitment to delivering an outstanding customer experience.

• Competitive salary + performance bonuses.
• Full benefits package (medical, dental, vision, 401k).
• Ongoing training and career development opportunities.
• A supportive, team-oriented work environment.
• Be part of a growing dealership with a strong reputation for excellence.

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