Job Description

Boscov's SOC Manager

Experienced Security Operations Leaders - bring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for a SOC Manager to join our team!

The SOC Manager is responsible for leading the 24/7 remote SOC. They are responsible for all incident investigation and response activities. They perform ongoing improvements for all detection and response activities. The SOC Manager shall define and execute a roadmap for the continuous optimization and maturity of the SOC's detection, analysis, and response capabilities.

Job Responsibilities

Leadership and Operations

• Lead and manage a 24/7 remote virtual Security Operations Center (SOC)
• Direct, execute, and control all elements of provided SOC services ensuring sufficient resource allocation and competence across management, analysis, engineering, and maintenance functions
• Manage and resolve personnel, technical, and programmatic issues promptly and effectively to ensure team cohesion and operational continuity in the remote environment
• Lead the professional development and mentorship of SOC staff with varying skill levels, designing and implementing continuous training programs that build technical expertise and cybersecurity competencies
• Develop and maintain ongoing training programs to ensure all members of Information Security are adequately trained to perform their roles

Security Monitoring and Incident Response

• Maintain and improve monitoring and incident response of the following solutions:
• Splunk ES SIEM
• Rapid7 Insight VM
• Sophos XDR
• File Integrity Monitoring
• SOAR
• Establish and maintain SOC operations according to security best practices, explicitly leveraging the NIST Cybersecurity Framework (CSF) and the MITRE ATT&CK knowledge base to inform detection and response strategy
• Ensure all new technology has appropriate security monitoring integrated
• Continuously track and evaluate the SOC program's effectiveness against emerging and real-world threats, ensuring that controls and processes are current and effective

Documentation and Procedures

• Develop, maintain, and enforce a comprehensive set of documentation including security playbooks, standard operating procedures (SOPs), and checklists, ensuring they are current, tested, and support daily activities across the team
• Prepare and deliver high-quality, senior management level reports, detailing program status, completed milestones, key activities, performance metrics, and the plan for the next reporting period

Performance Management

• Participate in the development and tracking of key performance indicators (KPIs) related to SOC operations, to benchmark, optimize resources, and further enhance capabilities
• Continuously monitor SOC effectiveness through KPIs and ensure optimization of resources
• Continuously monitor and assure the SOC's performance against defined Service Level Agreements (SLAs), including program progress, risks, issues, and proposed resolutions

Strategic Initiatives

• Establish projects to improve and enhance security operations
• Coordinate continuous phishing and awareness training to all members of the organization
• Possess technical and program management experience to perform all SOC functions

Qualifications

Required

• Bachelor's degree in Information Technology or equivalent experience
• Possess one industry-recognized project management certification, e.g., Project Management Professional (PMP) and a cybersecurity certification, such as: Certified Information Systems Security Professional (CISSP), GIAC Certified Incident Handler (GCIH) Security
• Minimum seven (7) years of experience in IT Security
• Three (3) years in a senior or management role leading a technical team
• Previous experience working in a SOC in an enterprise environment
• Strong leadership, problem solving, and critical thinking skills. Ability to prioritize and execute autonomously

Knowledge, Skills, and Abilities

• Knowledge of emerging technologies and tactics used within a SOC, and how they are applied to improve efficiency and effectiveness
• Strong understanding of latest security principles and protocols
• Strong understanding of security operations technologies including SIEM and orchestration
• Understanding tactics, techniques, and procedures associated with cyber threats
• Strong leadership capabilities focused on talent identification, cultivation, and nurturing, capable of encouraging camaraderie and professional growth within the team
• Excellent analytical and problem-solving skills
• Ability to work independently and as part of a team
• Ability to effectively manage, coach, and maintain morale for a distributed, 24/7 virtual team
• Highly organized, proactive, and detail-oriented approach to program management and technical operations
• Attention to detail
• Ability to express thoughts clearly
• Ability to communicate effectively with all levels of the organization, both orally and in writing
• Ability to collaborate across the organization and operate effectively with multiple teams and solutions towards a shared goal

Preferred Qualifications

• Master's degree in Information Technology or related field

Benefits

At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a Full-Time member of our team, you will be eligible to receive:

• Comprehensive benefits package, including medical/dental/vision
• Short term disability/ Long term disability- voluntary
• Life Insurance (company paid)
• 401(k) w/ company match
• Weekly Pay
• Paid vacation
• Liberal employee discount

Work where people love to shop!

Equal Opportunity Employer

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