Why this role matters
You’ll be the glue between our social media community and our customers—supporting our Social Media/Website Manager, keeping DMs and comments buzzing, and turning site visitors into happy repeat customers. If you can spot a TikTok trend and build a clean Excel report, you’ll thrive in this position.
What you’ll do
• Support our AI chatbot across email, live chat, and social (TikTok/IG/Facebook/YouTube).
• Triage and resolve order issues; partner with the operations team to keep deliveries on track.
• Jump into Gorgias: reply to reviews, surface insights, and escalate themes.
• Support the Social/Website Manager on content calendars, influencer/ambassador orders, UGC follow-ups, and basic site updates.
• Help with Shopify tasks.
• Become a mini product expert - learn collections and FAQ so you can answer like a pro.
• Spot patterns and suggest ideas that make the customer journey smoother and faster.
You’re a great fit if you…
• Are upbeat, curious, and calm under pressure.
• Can switch from answering a DM to fixing a CSV in Excel without missing a beat.
• Love social media culture and understand what good brand replies look like.
• Communicate clearly (short, friendly, on-brand).
• Enjoy organizing tasks and closing loops.
Must-haves
• 1–3 years in customer support, marketing support, e-commerce, or social/community. Internships count!
• Excel proficiency a plus.
• Comfortable with Shopify and major social platforms; willing to learn Klaviyo/Gorgias.
• Bachelor’s degree or equivalent experience.
Nice-to-haves
• Basic Canva/asset cropping, or experience pulling platform analytics.
• BlueCherry (or other ERP) exposure is a plus.
Job Type: Full-time
Salary: $21 p/h - $24 p/h based on experience
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Work Location: In person
Amerex Group does not provide visa sponsorship for this role. Candidates must have current work authorization in the United States (e.g., U.S. citizen, permanent resident, or other work authorization that does not require sponsorship)
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