Why this role matters
You’ll be the glue between our social media community and our customers—supporting our Social Media/Website Manager, keeping DMs and comments buzzing, and turning site visitors into happy repeat customers. If you can spot a TikTok trend and build a clean Excel report, you’ll thrive in this position.
What you’ll do
• Support our AI chatbot across email, live chat, and social (TikTok/IG/Facebook/YouTube).
• Triage and resolve order issues; partner with the operations team to keep deliveries on track.
• Jump into Gorgias: reply to reviews, surface insights, and escalate themes.
• Support the Social/Website Manager on content calendars, influencer/ambassador orders, UGC follow-ups, and basic site updates.
• Help with Shopify tasks.
• Become a mini product expert - learn collections and FAQ so you can answer like a pro.
• Spot patterns and suggest ideas that make the customer journey smoother and faster.
You’re a great fit if you…
• Are upbeat, curious, and calm under pressure.
• Can switch from answering a DM to fixing a CSV in Excel without missing a beat.
• Love social media culture and understand what good brand replies look like.
• Communicate clearly (short, friendly, on-brand).
• Enjoy organizing tasks and closing loops.
Must-haves
• 1–3 years in customer support, marketing support, e-commerce, or social/community. Internships count!
• Excel proficiency a plus.
• Comfortable with Shopify and major social platforms; willing to learn Klaviyo/Gorgias.
• Bachelor’s degree or equivalent experience.
Nice-to-haves
• Basic Canva/asset cropping, or experience pulling platform analytics.
• BlueCherry (or other ERP) exposure is a plus.
Job Type: Full-time
Salary: $21 p/h - $24 p/h based on experience
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Work Location: In person
Amerex Group does not provide visa sponsorship for this role. Candidates must have current work authorization in the United States (e.g., U.S. citizen, permanent resident, or other work authorization that does not require sponsorship)
...nationally recognized joint venture is seeking a detail-oriented Assistant Scheduler to support a major transportation infrastructure... ...projects (bridges, utilities, rail, or transit) is a plus ~ Internship or prior hands-on experience in construction scheduling or...
.... Right Place. Right Price. Job Title: Principal Program Manager, Technology Workforce Strategy Location: Fort Worth, TX... ...adjustments to our managed service provider strategies (insourcing/outsourcing) Drive meetings with executive leaders reviewing...
...Remote Customer Specialist Work From Home With our company experiencing record-breaking growth , were looking for motivated, people-oriented individuals to join our100% remote team . If you enjoy connecting with others and want a career that offers both purpose...
...anesthesiologists needed ~ They can accept 1 Cardiac Anesthesiologist in place of a general (different rate)~ Strictly full-time only (no part-time, no job-sharing/pairing)~ No overtime available for MDs or CRNAs ~ Trauma experience is required Why This...
Company Description Pace Logistics prides itself on delivering exceptional service at fair rates. The company operates with a collaborative and proactive approach to ensure your supply chain is supported effectively. Known for its availability, Pace Logistics commits...